Contact Us
Get In Touch
We're here to help. Whether you have questions about a product, need sizing advice, or want to know anything else about Tailvara, we're just an email away.
How To Reach Us
Email support@tailvara.com
Customer Service Hours :Mon-Fri, 9:00 AM - 6:00 PM (GMT) / Saturday - Sunday : Closed
We aim to answer every email within one business day. If you email outside of business hours, we'll get back to you first thing when the team is back.
Address
City Exchange, 11 Albion Street, West Yorkshire, Leeds, LS1 5ES, United Kingdom
Frequently Asked Questions
Got a quick question? Check out our FAQ page we've answered 30 of the most common questions about products, shipping, returns, pet safety, and more.
Response Time Commitment
We answer emails within one business day during our customer service hours (Mon–Fri, 9:00 AM – 6:00 PM GMT). If you reach out on a weekend or bank holiday, you'll hear from us the next business day.
If you need to report a problem with an order (damage, missing items, wrong product), please include photos and your order number so we can resolve it quickly.
What We Can Help With
- Product advice and sizing
- Order status and tracking
- Shipping and delivery questions
- Returns and refunds
- Damaged or faulty items
- General questions about Tailvara
Just email support@tailvara.com or use the contact form above. We're here to help.
Where to send returns
Don't send anything back without emailing us first, we'll give you the right address and instructions.
Tailvara Returns Address :
City Exchange, 11 Albion Street, West Yorkshire, Leeds, LS1 5ES, United Kingdom
Our company details
Tailvara is operated by VOGSE
Company Number: 14441167
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom