Privacy Policy

Last updated : 10 May, 2026

Tailvara (operated by VOGSE) respects your privacy. This policy explains how we collect, use, and protect your personal data.

Who We Are

Business: VOGSE

Company Number: 14441167

Address: City Exchange, 11 Albion Street, West Yorkshire, Leeds, LS1 5ES, United Kingdom

Email: support@tailvara.com

Data Protection Officer Contact: support@tailvara.com

What Data We Collect

We collect data in the following situations:

When You Shop:

Name, address, email, phone number
Payment information (processed securely via payment gateway, we don't store card details)
Order history and product preferences

When You Contact Us:

Your name, email, and message content
Communication records

When You Browse:

IP address, browser type, pages visited
Cookies (explained below)
Google Analytics data (anonymised)

Why We Collect It:

To process and deliver your order
To send order updates and tracking information
To respond to your customer service requests
To prevent fraud and improve security
To improve our website and products
To send newsletters (only if you opt in)

Legal Basis for Processing

We process your data under the following legal bases:

Performance of a contract: to deliver your order
Legal obligation: to comply with tax and consumer law
Legitimate interests: to prevent fraud, improve our service
Consent: for marketing emails (you can unsubscribe anytime)

Your Data Rights (UK GDPR)

You have the right to:

Access: request a copy of all data we hold about you
Rectification: correct inaccurate data
Erasure: request deletion of your data
Restriction: limit how we use your data
Portability: receive your data in a portable format
Object: opt out of marketing or certain processing

To exercise these rights, email support@tailvara.com with "Data Subject Request" in the subject line.

We'll respond within 30 days.

Data Retention

Order data: retained for 7 years (UK tax requirements)
Customer service records: retained for 3 years
Marketing data: retained while you're subscribed; deleted upon unsubscribe
Website analytics: anonymised and retained for 24 months

If you request data deletion, we'll delete personal data (except where legal obligations require retention).

Sharing Your Data

We don't sell your data. We share it only when necessary:

Royal Mail and couriers: to deliver your order
Payment processors: to process payments (under strict data agreements)
HMRC: to comply with UK tax law
Police/authorities: if legally required

All partners are contractually obligated to protect your data.

Cookies

What Are Cookies?

Cookies are small files stored on your device to remember you and enhance your experience.

Types of Cookies We Use:

Essential: to process your order and keep you logged in
Functional: to remember your preferences
Analytics: to understand how you use our site (Google Analytics)
Marketing: to personalise your experience (optional)

Your Cookie Choices:

You can control cookies through your browser settings. Most browsers allow you to:

Block all cookies
Block third-party cookies
Clear cookies on exit

Blocking essential cookies may impact website functionality.

Third-Party Services

We use:

Shopify: for e-commerce platform (Shopify Privacy Policy applies)
Google Analytics: for anonymised site analytics
Royal Mail/Couriers: for shipping (they collect minimal data)
Payment processors: for secure payment processing

Check their privacy policies for details on their data practices.

Security

We protect your data using:

SSL encryption (HTTPS)
PCI compliance for payment data
Regular security audits
Access restrictions to sensitive data

However, no online system is 100% secure. If there's a data breach, we'll notify you within 72 hours as required by UK GDPR.

Children's Data

Our products are for pets, not children. We don't intentionally collect data from anyone under 16.

If you believe we've collected a child's data, contact support@tailvara.com immediately.

International Transfers

We operate within the UK only. Your data is stored in the UK and processed in accordance with UK GDPR.

Your Consent

By using Tailvara.com and providing your data, you consent to this privacy policy.

Changes to This Policy

We may update this policy. Changes will be posted on this page with the updated revision date.

Contact Us

For questions about your data or this privacy policy: